10 Mistake Management Mistakes
This week’s Quick List* is written in support and celebration of Mistake Management Month. Our definition of mistake is broad. It could be a late delivery or faulty product to…
Read more10+8 Benefits of Masterful Mistake Management
Obviously, there’s a lot at stake when mistakes are made. And when they are met by masterful mistake management, there is much to celebrate.
Here are 10+8 potential benefits of masterful mistake management.
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Fitch Family Secrets
What better place to learn about best practices and secrets to success than a business that has lasted through two panics, two depressions, sixteen recessions and nineteen United States Presidents.
Read more10 Tips for Tough Times
This week’s Quick List* is a companion to our Quote of the Week which is:
Tough times never last; tough people do.
But besides knowing that tough times aren’t going to last forever…what else can we do?
How are we going to get through the tough times?
Read moreA Lesson from Dad on Not Being Perfect
When I was a kid, my Mom liked to make breakfast food for dinner every now and then. I remember one night in particular when she had made breakfast after a long, hard day at work. She placed a plate of eggs, sausage and extremely burned biscuits in front of my Dad.
Read moreThe Heaven & Hell of Making Things Right
Remember those old numbers about how a dissatisfied customer will complain to five to ten of their friends? How many zeros does social media add to that?
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