Are you chasing customers away?
Harry is 77 years old, and he has lived in the same house for 40 years. His home and yard are lovely – full of memories, familiarity, convenience, comfort –…
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Does your business deliver tricks or treats?
A customer waited at the copy center while two clerks carried on about a “slimy” (their words) co-worker. They didn’t acknowledge the customer’s presence at all. It was as if…
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E-Book: October-Only Opportunities for You & Your Team
The man in this photo is Matt. He’s the manager. Standing at the head of the conference table. By himself. All is quiet. Nothing wrong with that. Except there is…
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Working in the Dark?
Vinnie does his best work in the dark. Most humans do not. As leaders, we must get people out of the dark. We must: And even when we think we…
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10 Ways to Boost Morale & Productivity in October
The foundation of good morale and productivity is hiring the right people. Yes – don’t hire grumps. The people you hire must have clear roles, responsibilities, expectations and goals. And…
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10 Ideas for Left Handers Day
Left Handers Day (August 13) is a great time to celebrate and understand differences. Which could lead to new perspectives. Actually any day is a good day for this.
Whenever you do it, here are 10 ideas for helping you and your team members:
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