Protected: In the Dark
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Read moreProtected: Boo! Are You Chasing Customers Away?
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Read moreCustomer Service 101 – Class #2
Featured in “Business Class” Volume 7 Issue 12 Note from Jan: Don’t let the title fool you. This article is for those interested in building a stronger customer service culture….
Read moreCustomer Service 101 – Assignments for Class #2
If you are just auditing this class, these assignments are optional. But if you are serious about service – meaning you want to provide more than just ordinary service – then…
Read moreGood Manners? No Problem
Featured in “Business Class” Volume 7 Issue 11 Note from Jan: If you read “Customer Service 101“, you saw a list of five things customers want. Five free and easy…
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