Protected: In the Dark

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Protected: Boo! Are You Chasing Customers Away?

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Protected: Trick or Treat

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Customer Service 101 – Class #2

Featured in “Business Class”  Volume 7  Issue 12 Note from Jan:  Don’t let the title fool you. This article is for those interested in building a stronger customer service culture….

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Customer Service 101 – Assignments for Class #2

If you are just auditing this class, these assignments are optional. But if you are serious about service – meaning you want to provide more than just ordinary service – then…

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Good Manners? No Problem

Featured in “Business Class”  Volume 7  Issue 11 Note from Jan:  If you read “Customer Service 101“, you saw a list of five things customers want.  Five free and easy…

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