Customer Service 101 – Class #1

Featured in “Business Class”  Volume 7  Issue 10 Note from Jan:  If you responded to our Reader Poll, thank you.  The input we received was very helpful.   Many of you asked…

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Customer Service 101 – Assignments for Class #1

Pay attention to the service you get wherever you go. Copyright secured by Digiprove © 2011

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The Unhelpful Manager

A follow up to an earlier article: “Joy of Independence”. Some thought it seemed unhelpful. Not the article, but the management approach. This article is about how doing something that may seem “unhelpful” may actually be the most helpful thing you can do for morale and productivity – theirs and yours.

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The Joy of Independence

Independence in the workplace – a wonderful thing to experience but difficult to attain. Here are six tools for successfully navigating to the more joyful side of independence.

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