Reader Comments on Holiday Giving & Receiving
We recently asked readers about holiday gifts they had received (from customers, colleagues or vendors) that they especially liked. Some of their responses:
Read moreBest Sellers
A fantastic video: The Simple Truths of Service: The Story of Johnny the Bagger Also: Amazon.com has just released a list of top selling business books in 2008. I’ve listed…
Read moreCustomer Service 101 – Class #3
It’s time for #9. #9 on the list of what customers want* is something for which they are especially thankful – and that is going beyond expectations. Whether it is…
Read moreCustomer Service 101 – Assignments for Class #3
If you are just auditing this class, this assignment is optional. It’s an easy one though. Copyright secured by Digiprove © 2011
Read moreProtected: Gobble Gobble
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