Boost Morale on Fudge Day

National Fudge Day is on Tuesday, June 16. Take this opportunity to have a little fun, relieve stress, break tension, say thank you – and in doing so, you boost…

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Want More Customers? Are There Holes in Your Bucket?

Lots of companies spend tons of money trying to get new business…while they lose business because of poor service.

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To Tweet or Not to Tweet for Business

To many of us seeking to increase productivity and morale, seeing and hearing about people who tweet…
well…it seems ridiculous. On more than one occasion, I’ve heard people say (myself included), “How do they have time for that?!”

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How to Help Angry Customers

What to do when a customer is angry.

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The Customer is Always Right

The customer is always right. Right?

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Nobody Cares Anymore

Mr. Green thought that all banks were impersonal and that no one cares about service anymore. Then…he met Sally.

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