Do You Feel Safe?
Just think what we could learn if we felt safe enough to go through that tunnel. Just think of the knowledge or resources we might discover in that mine if we felt safe enough to dig in. Just think of the boost to performance, productivity and morale.
Read moreTrying to Please Everyone
Today’s blog post by Seth Godin, “Critics that matter”, reminded me of a favorite from the Business Class Quote Library. Here are links to both.
Read moreBeat the Heat – A Lesson Learned in Mississippi
This was much stronger action than most companies would have taken. Was it worth it?
Read moreBeat the Heat – A Lesson from Domino’s
Though we try to do everything to provide great products and service for our customers – sometimes we mess up. Here is a sure fire formula for beating the heat.
Read moreHow To Pay Attention to Mistake Management
Most every organization can get big boosts in productivity, morale, customer loyalty and profitability by simply paying more attention to how they manage (or don’t manage) mistakes. If you are interested in getting some of these boosts but aren’t sure how to “pay more attention”, you might start by asking yourself some questions.
Read moreIt’s Not Our Fault
When vendors take really good care of their customers like this– helping them take care of problems no matter who is at fault – the relationships grow stronger and stronger to where they aren’t just vendor/customer relationships.
They are partnerships – which last a very long time.
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