Quick List: 10 Ways to Increase Client & Staff Retention
This Quick List is for you if you want to Be a Better Manager and/or if you are Serious About Service.
Here they are – 10 ways to improve retention of clients and staff.
Quote of the Week – About everyone we meet
This week’s quote helps to remind us that when a person interrupts, or pushes ahead in line or ignores us in the hallway or whatever it is that rubs us the wrong way or ticks us off – it’s probably not about us. And whatever it is about, is good reason for the rest of us to try our best to do business with heart.
Read moreMovie of the Week: Johnny the Bagger
When brainstorming what movie to feature in conjunction with our current theme of insignificance (feeling too small or too powerless to make a difference)…and with our running theme of doing business with heart…it was obvious that we should feature a movie we first mentioned back in December of 2008.
It’s called: Johnny the Bagger.
Ready-2-Go Meeting – On Customer Service
If you are trying to establish, build or boost a customer service culture – here’s a Ready-2-Go Meeting segment using the concept of “Doing Business with Heart”. While it’s seasonally appropriate to introduce during Valentines Week, it’s also appropriate to introduce and pursue all year long.
Read moreDon’t You Love It?
In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?
Read moreProtected: Handling Rejection: Tips from Mick Mixon
There is no excerpt because this is a protected post.
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