We beat the heat & turned lemons into lemonade.
Can you think of a time your organization made a mistake and then handled it so well that the customer was pleased, kept doing business with you, and maybe even recommended you to others? Congratulations! Please share your story with us so that people outside your organization can learn from it. Who knows…you might be on the receiving end of better mistake management because of it!
Read moreYes! We celebrate mistakes!
Does your organization celebrate mistakes? Reward mistakes? Make it save to make and learn from mistakes? Like the ones below.
We’d love to hear your story too!
The Making of Mistake Cake
Mistake Cake serves as a reminder of the cool things mistakes can bring.
Read moreTheme for the Month: Mistake Management
September is Mistake Management Month here at Business Class. The purpose is to raise awareness and importance of masterful mistake management. Here are several ways to join in. We hope you will!
Read more10 Morale & Productivity Boosters for June
The foundation of good morale and productivity is hiring the right people. Yes – don’t hire grumps. And the people must have clear roles, responsibities, expectations and goals. And they must receive training and coaching which includes feedback, direction, support and recognition from a trusted manager or coach.
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