10 Reminders About ANGRY Customers
This approach is far better for productivity, morale and overall business performance. It requires In order to do that, a mind shift is often needed…one that makes it possible to hear customers in a different way. It’s amazing how resolutions change when the customer feels heard.
Read moreQuote of the Week: The customer is always right?
The customer is always right? What about when the customer yells and screams, leaving the company rep in tears? We just couldn’t live by that anymore.
Read moreHooray for Sugarland
here’s a story from Business Class reader, Kim Duval, about a time they messed up but managed it so well that she has continued to do business with them, will continue to do business with them and even recommends them to others. Who is “they”? In this particular story, “they” are Sugarland in Chapel Hill, NC.
Read moreSatisfy your customers unless it’s hard
That (headline) couldn’t be something we would say here at Business Class, could it?
Nope.
Read moreLessons from The Lone Ranger
The Lone Ranger premiered on television on September 15, 1948. What does that have to do with business and leadership?
Read more10 “Mistakes” to Maximize
Is your organization getting the most from the mistake it makes? Here is an exercise that will help you do so…and build morale and productivity in the process.
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