jetBlue Dance Marathon
Remember the major ice storm on Valentines Day in 2007? Jet Blue cancelled 1000 flights. Passengers were stuck on planes for up to 9 hours. There was no way to get rid of this skeleton. They could have let it just stand there and scare people off. Instead, they made it dance.
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Read moreThe Double Dog Dare
Skeletons in your closet? Masters of mistake management know when and how to make them dance. Here’s a good example from the newspaper industry.
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Read moreHappy Native American Day
Today is a good day to re-visit this Quote of the Week, which features some very wise words from a Native American Elder.
Helpful tools for morale and productivity. For yourself and your team.
Read moreMovie of the Week: The customer is always right?
How do we train someone to be ready for dealing with angry customers? Hopefully it doesn’t happen enough at your place for you to be flush with examples. You could do “what if” exercises. For most people, movie clips are even more effective. Here’s a good one, plus discussion questions to go along with it.
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