Quote of the Week: Customer Service is not a department…
There are all sorts of ways to celebrate Customer Service Week. However you choose to celebrate (or not), here’s a good thing to keep in mind….this week and all the weeks that follow.
Read moreTheme for Week: Customer Service Week
Customer Service Week. There are many ways to celebrate it. What are your plans?
Read moreReminder: October 4 is Techies Day
Take your IT person or staff to lunch and promise you won’t ask for one piece of computer advice during that hour.
Read moreHappy World Smile Day
What a nice way to start a new month…with World Smile Day. It’s a good thing for morale. For productivity. For customer loyalty. For overall performance.
Read moreMovie of the Week: jetBlue Marathon
jetBlue didn’t let their management of the 2007 Valentine’s Day ice storm at JFK rest in the closet for any time at all. They made it dance and dance and dance – a veritable dance marathon. And now, we are turning it into a movie marathon. Four features, about 28 minutes total, all featuring jetBlue CEO, David Neeleman’s appearances on Youtube, Today, David Letterman.
Read more10 October-Only Morale & Productivity Boosters
The foundation of good morale and productivity is hiring the right people. Yes – don’t hire grumps. And the people must have clear roles, responsibilities, expectations and goals. And they must receive training and coaching which includes feedback, direction, support and recognition from a trusted manager or coach.
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