Tips & Tools for Customer Service Week
Tips & Tools for Customer Service Week – some for treating, some for tweaking.
Read moreTwo Underused, Yet Powerful Words
THANK YOU to Kathleen, a long time Quote of the Week subscriber from Alabama, for sending in this week’s quote. We are posting it on September 15, which according to…
Read moreDon’t have any power?
In lunch meetings, coaching sessions and workshops, I hear phrases like: There’s nothing I can do about _____ (fill in the blank). I’ve tried and tried and nothing works. I have no control. Okay – I’ll admit it. I’ve heard the same phrases in conversations with myself. People, weather, the economy – they overpower us. We might as well give up or give in.
Read moreThe Next Step for Procrastination
Our Quote of the Week has been selected in celebration of Fight Procrastination Day ( September 6). It’s a nice little six month follow up for those of us who…
Read moreWe Want More
When I talk with leaders about what they want and need more of, the list typically includes more revenue, more profit, more productivity, more teamwork, more loyalty and retention. And then sometimes there is a comment like, “If only we could pay more.”
Read moreWorking with a Bunch of Crackpots?
What a crackpot! We hear it from offices everywhere. Defined by Urban and Webster as: crazy, insane, eccentric, foolish, harebrained, oddball, flake, geek, irrational, fruitcake, nut case, screwball and crank.
It seems to me others use it more loosely as someone with a flaw – like a cracked pot.
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