Secrets of Success from UPS Stores

Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC.
And then there was that Saturday in December.

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for Columbus Day

When I think of Christopher Columbus, five words flash through my brain. “I have a decided heart.” Copyright secured by Digiprove © 2014

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Customer Service is NOT a Department

Vinnie is thrilled to be back – and just in time to share a bite size bit for Customer Service Week. As you may recall, we have featured a version…

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Too Small to Make a Difference?

According to the Business Class Celebration Calendar, Mosquito Day is coming.  Yes – there is such a thing.   A perfect time to feature this quote which is also a nice…

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On Distance & Laughter

This week’s quote can help with morale, productivity, employee engagement and overall performance. I see many people pushing (and pulling) in serious pursuit of goals and deadlines.   Often at odds…

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Scared to death?

We have some new projects, new challenges, new resolutions ahead that are scarey as heck! Do you?
Here’s a quote to help.

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