With a mistake management plan in place, people will still do their best NOT to make mistakes.   But  they can move forward with confidence, knowing that if a mistake is made, everyone knows what to do about it. And if not – everyone will work together to find a solution.

And they know it’s not about placing blame. Or finding a scapegoat.

It’s about taking care of the immediate problem and the customer quickly.

And then when everyone is calm, rested and clear headed – it’s about exploring for solutions to prevent recurrence.

And while they may need to do a cold, hard review of what was done wrong and what was done right, they won’t get stuck there.

They will leave that behind and move beyond.

Out to that field.

That wide open space full of things –  ideas, solutions,  new ways of doing things – just waiting to be discovered.

I’ll meet you there.

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Please join our celebration of Mistake Management Month during which we explore the benefits and how-to’s of masterful mistake management.

How?

1. Post, print, share our Quote of the Week . See instructions below.

2. Read more about Mistake Management Month.

3. Share stories with us about your own experience with Mistake Management. Use Comments section below.

4. Read articles and stories below…choose one or two to share as discussion starters with your staff?

• Serious Celebration: Mistake Management Month
• Quote of the Week from Wooden & Withers
• Quote of the Week on Mistakes & discovery
• Quote of the Week:  The Greatest Mistake You Can Make
• 10 + 8 Benefits of Masterful Mistake Management
• 10 Mistake Management Mistakes
• The Heaven and Hell of Making Things Right
• Masterful Mistake Management at Four Corners
• Masterful Mistake Management at Sugarland Bakery

P.S. If you haven’t already done so, sign up for a Monday morning BOOST for you and your team – the Leadership Quote of the Week delivered to your email box each Monday morning.

Sign up here for the Leadership Quote of the Week – A Bite Sized Bit to Boost Morale, Productivity and Performance.

Use the above quote as background or wallpaper for your computer with just three clicks.

1. Click on the image above.

2. Right click on the image that appears.

3. On the pull down menu that appears, click on “set as background”. Voila!

There’s still plenty of room on the left side of the screen for all your shortcut icons.

Note: If you don’t like your new wallpaper, don’t want to replace it with a quote from the Business Class Quote Library and don’t know how to get rid of it…… Go to your control panel. Select “Display”. Select “Desktop”. And then choose from the designs offered.”

Or print the PDF version below. Just click on the printer icon in lower right corner of the image.

Problems? Try this link.

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