Customer Service 101 – Class #2

Featured in “Business Class”  Volume 7  Issue 12 Note from Jan:  Don’t let the title fool you. This article is for those interested in building a stronger customer service culture….

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Customer Service 101 – Class #1

Featured in “Business Class”  Volume 7  Issue 10 Note from Jan:  If you responded to our Reader Poll, thank you.  The input we received was very helpful.   Many of you asked…

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