The Double Dog Dare
Skeletons in your closet? Masters of mistake management know when and how to make them dance. Here’s a good example from the newspaper industry.
Read moreProtected: Quote of the Week: Skeletons in your closet?
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Read moreYour team win this weekend?
Want to be a better manager? Want some tips for getting to goal? Here’s one from the football field – from the team that won.
Read moreHappy Native American Day
Today is a good day to re-visit this Quote of the Week, which features some very wise words from a Native American Elder.
Helpful tools for morale and productivity. For yourself and your team.
Read moreMovie of the Week: The customer is always right?
How do we train someone to be ready for dealing with angry customers? Hopefully it doesn’t happen enough at your place for you to be flush with examples. You could do “what if” exercises. For most people, movie clips are even more effective. Here’s a good one, plus discussion questions to go along with it.
Read more10 Reminders About ANGRY Customers
This approach is far better for productivity, morale and overall business performance. It requires In order to do that, a mind shift is often needed…one that makes it possible to hear customers in a different way. It’s amazing how resolutions change when the customer feels heard.
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