10 Tips from Lincoln On Leadership
A great book on leadership is Lincoln on Leadership: Executive Strategies for Tough Times by Donald Phillips. Each chapter is summarized by a list of “Lincoln Principles”. Here are ten of my favorites.
Read moreThey Do Business with Heart at Phelps High in DC
I teach at a public high school in Washington, DC. I am convinced that our custodial staff consists of some of the warmest men in the city.
Read moreQuick List: 10 Ways to Increase Client & Staff Retention
This Quick List is for you if you want to Be a Better Manager and/or if you are Serious About Service.
Here they are – 10 ways to improve retention of clients and staff.
Quote of the Week – About everyone we meet
This week’s quote helps to remind us that when a person interrupts, or pushes ahead in line or ignores us in the hallway or whatever it is that rubs us the wrong way or ticks us off – it’s probably not about us. And whatever it is about, is good reason for the rest of us to try our best to do business with heart.
Read moreHave you lost power?
How can you possibly make a difference if you have no power? Why even bother dreaming? Or setting a goal? Might as well forget about trying to make a difference in someone else’s life – much less your own.
Read more10 Small Ways to Improve Office Atmosphere
This Quick List is for you if you think morale is a bit low in your office; you wish it were better; you wish your manager would do something about it and/or you are the manager and would like to do something about it but don’t have time or board approval or money in the budget or…. And even if you did, you don’t have a clue about how to do it.
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