Important day for chocolate lovers
This is an important day for chocolate lovers. And a great day to learner from this great business man.
Read moreWelcome Georgia Tech Fans
Carolina plays Georgia Tech on Saturday. Let’s welcome them to town. Get ready-to-go welcome signs here. And Go Heels signs too.
Read moreMovie of the Week: The Lemonade Stand
We’ve been talking about the value of turning lemons into lemonade this week. With this group as your competition, the market will be all yours!
Grab the popcorn and enjoy this feature in celebration of Mistake Management Month.
Making Things Right at UNC
Here’s a great story from the archives…perfect for Mistake Management Month. It’s about a mistake that was made by UNC- Chapel Hill. At graduation in May 1997.
Read more10+ benefits of masterful mistake management
Obviously, there is a lot at stake when mistakes are made. And when mistakes are met by masterful mistake management, there is much to celebrate. here are 10+ benefits.
Read moreAction Action We Want Action
Action shows concern. Action shows you care. Action shows that you appreciate this customer, sincerely regret disappointing him and want him to continue doing business with you. It shows that you are committed to avoiding the mistake in the future, but that if by any chance you do make a mistake in the future…you will fix it.
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