Congratulations to Diana & her team!
Congratulations to Diana! She took on a tough challenge and has seen great results. And congratulations to her team. They were open to the changes and accepted her lead.
We were thrilled to hear about it! Thrilled for her. And thrilled to be able to share it with you because it’s an excellent example of what we talk about here: taking charge in more effective ways, making things happen and inspiring others to do the same.
Read more10 “Mistakes” to Maximize
Is your organization getting the most from the mistake it makes? Here is an exercise that will help you do so…and build morale and productivity in the process.
Read moreHooray for Viking Travel
Here’s a big mistake. The person who fixed it … it wasn’t his fault. In fact, he had nothing to do with it. But he took responsibility for it. And became a hero.
Read moreHooray for Zane’s Cycles
Mistake Cake is order for Zane’s Cycles in Connecticut! Here’s a fabulous story that came to us by way of Twitter. It’s in a blog post and a book written by customer service expert, Jeanne Bliss.
Read moreQuote of the Week: It’s not our fault!
When I am Cathy Customer and I pay for something, I do NOT care whose fault it is. I just want to get whatever it is I paid for. Is that how you feel?
Read moreJust for fun – bugs, pigs & more
Just for fun…a starter for a staff meeting. There is something about laughter that breaks down barriers and loosens the mind.
Read more