performance management | Business Class

Your team lose this weekend?

JB · · 0 Comment

Want to be a better manager? Want some tips for getting to goal? Here are a few from the football field.

Listen Before Selling

Jan Bolick · · 2 Comments

Have you read The Best Seller by Ron Willingham? It’s a good read with a number of helpful snippets for sales meetings. Here are two of my favorites.

Be a Better Manager

Movie of the Week: Do you have a Delores?

Jan Bolick · · 0 Comment

Another good movie for Mistake Management Month, “Coffee Goof”. Watch how she handles it. Notice how she tells him what to do, shows him and then has him do it. Perfect model for teaching. And just look at the way she deals with her customers. Do you have a Delores?

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Hooray for Sugarland

JB · · 2 Comments

here’s a story from Business Class reader, Kim Duval, about a time they messed up but managed it so well that she has continued to do business with them, will continue to do business with them and even recommends them to others. Who is “they”? In this particular story, “they” are Sugarland in Chapel Hill, NC.

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Lessons from The Lone Ranger

Jan Bolick · · 2 Comments

The Lone Ranger premiered on television on September 15, 1948. What does that have to do with business and leadership?

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Brainteaser #46

JB · · 0 Comment

Use a brainteaser to start, revive or end a meeting. It’s a great way to shift the brain, spark new energy, maybe even cause a giggle or a smile. All of which can help you boost morale and productivity. This one reveals a great tip for….oops…better not tell you. Have already given you enough hints.