Quote of the Week: Discover a Different Boss
Happy Columbus Day. This is a good week to explore….looking to discover: something good about your boss. Just in time to write a nice note to her for Boss Day(on Friday); a different perspective that would help you be a better boss; helping you take charge in more effective ways, make things happen and inspire others to do the same; new courage needed to push off from shore.
Read moreMovie of the Week: Customer Service Weak
In celebration of Customer Service Week, we bring you a double feature! Both movies provide excellent examples of Customer Service that is Weak because of …. Well – take a look and you decide what makes it weak.
Read moreA+ Customer Service Attitude
In celebration of Customer Service Week, our Quote of the Week: Customer service is not a department…it’s an attitude. If you asked me for an example of a person who exudes an excellent customer service attitude, the first person I would think of is
Read moreQuote of the Week: Customer Service is not a department…
There are all sorts of ways to celebrate Customer Service Week. However you choose to celebrate (or not), here’s a good thing to keep in mind….this week and all the weeks that follow.
Read moreHappy World Smile Day
What a nice way to start a new month…with World Smile Day. It’s a good thing for morale. For productivity. For customer loyalty. For overall performance.
Read moreMovie of the Week: jetBlue Marathon
jetBlue didn’t let their management of the 2007 Valentine’s Day ice storm at JFK rest in the closet for any time at all. They made it dance and dance and dance – a veritable dance marathon. And now, we are turning it into a movie marathon. Four features, about 28 minutes total, all featuring jetBlue CEO, David Neeleman’s appearances on Youtube, Today, David Letterman.
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