Quote of the Week: On Mistakes & Discovery
Many of us say we want to learn from mistakes and that we want those around us to do the same. But few of us really do more than surface learning. And many of them (those around us) quickly learn that the best thing to do with mistakes is cover them up.
Read moreTips on Tipping & Gift Giving
There was a helpful article in the News & Observer (Raleigh, NC) today, written by Leah Friedman: “Take these etiquette tips and pay them forward”
Read moreWe beat the heat & turned lemons into lemonade.
Can you think of a time your organization made a mistake and then handled it so well that the customer was pleased, kept doing business with you, and maybe even recommended you to others? Congratulations! Please share your story with us so that people outside your organization can learn from it. Who knows…you might be on the receiving end of better mistake management because of it!
Read moreTheme for the Month: Mistake Management
September is Mistake Management Month here at Business Class. The purpose is to raise awareness and importance of masterful mistake management. Here are several ways to join in. We hope you will!
Read moreMovie of the Week: Next Steps
Football season has just begun and so our feature film is from the locker room…a scene from the movie Any Given Sunday. This is a good one to show your team if they need encouragement to keep on pushing, inch by inch, toward the goal. In case football isn’t your thing or in case showing a movie with this message is not the best next step for your team…don’t worry! There are many other options in our cineplex. You can watch one or all for the same price.
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