morale | Business Class

Welcome Georgia Tech Fans

JB · · 0 Comment

Carolina plays Georgia Tech on Saturday. Let’s welcome them to town. Get ready-to-go welcome signs here. And Go Heels signs too.

Be a Better Manager

Run a business in a college town?

JB · · 0 Comment

Do you run a business in a college town? Here are five important and helpful tools for you.

Be a Better Manager

Movie of the Week: The Lemonade Stand

JB · · 2 Comments

We’ve been talking about the value of turning lemons into lemonade this week. With this group as your competition, the market will be all yours!
Grab the popcorn and enjoy this feature in celebration of Mistake Management Month.

Be a Better Manager

Making Things Right at UNC

Jan Bolick · · 3 Comments

Here’s a great story from the archives…perfect for Mistake Management Month. It’s about a mistake that was made by UNC- Chapel Hill. At graduation in May 1997.

Be a Better Manager

Brainteaser of the Week #45

JB · · 0 Comment

Use a brainteaser to start, revive or end a meeting. It’s a great way to shift the brain – maybe even cause a giggle or a smile – especially helpful when dealing with mistakes

Be a Better Manager

Action Action We Want Action

Jan Bolick · · 2 Comments

Action shows concern. Action shows you care. Action shows that you appreciate this customer, sincerely regret disappointing him and want him to continue doing business with you. It shows that you are committed to avoiding the mistake in the future, but that if by any chance you do make a mistake in the future…you will fix it.