Happy Native American Day
Today is a good day to re-visit this Quote of the Week, which features some very wise words from a Native American Elder.
Helpful tools for morale and productivity. For yourself and your team.
Read moreMovie of the Week: The customer is always right?
How do we train someone to be ready for dealing with angry customers? Hopefully it doesn’t happen enough at your place for you to be flush with examples. You could do “what if” exercises. For most people, movie clips are even more effective. Here’s a good one, plus discussion questions to go along with it.
Read more10 Reminders About ANGRY Customers
This approach is far better for productivity, morale and overall business performance. It requires In order to do that, a mind shift is often needed…one that makes it possible to hear customers in a different way. It’s amazing how resolutions change when the customer feels heard.
Read moreThe Man on the Subway
I once heard a story about a man on the subway with four young children. He just sat there while the kids ran wild.
The man said nothing to them…just stared into space. Other passengers on the train couldn’t believe how slack he was being with his kids.
Read moreQuote of the Week: The customer is always right?
The customer is always right? What about when the customer yells and screams, leaving the company rep in tears? We just couldn’t live by that anymore.
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