Young Patrick & The Leprechaun
PDF Long long ago, in the faraway land of Great Britain, lived a boy named Patrick. When he was 16, Irish raiders invaded his wealthy family’s estate. He was kidnapped…
Read more12 Ways to Warm Cold Cuts
Part #6 of a series on managing tough times. Layoffs. Reductions in pay and benefits. More work to do with fewer people and resources. Decisions perceived as good for the…
Read moreProtected: In the Dark
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Read moreProtected: Boo! Are You Chasing Customers Away?
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Read moreCustomer Service 101 – Class #2
Featured in “Business Class” Volume 7 Issue 12 Note from Jan: Don’t let the title fool you. This article is for those interested in building a stronger customer service culture….
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