How Do You Manage Mistakes?
If you are like many managers and business owners, you’re working hard to boost morale and productivity – trying to make the most of this tough year. It’s extra hard to do during the dog days of summer and so at Business Class, we are continuing our focus on beating the heat – literally and figuratively.
Read moreWhat Customers Want
The results of a Business Class poll asking customers what they appreciate?
A smile, good eye contact, good manners, a respectful greeting. a thank you, being called by name, quick service, going beyond expectations.
As much as we wish for perfection, there will be times that – we mess up. What then?<
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