Rest in Peace – A Lesson from Ben & Jerry’s

Like many companies, Ben & Jerry’s buries their mistakes.

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How To Get True Confessions

In many organizations, mistake are hidden or covered up. No benefit to anyone. What can be done to get people to share and get “full” benefit from mistakes?

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Do You Feel Safe?

Just think what we could learn if we felt safe enough to go through that tunnel. Just think of the knowledge or resources we might discover in that mine if we felt safe enough to dig in. Just think of the boost to performance, productivity and morale.

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Beat the Heat – A Lesson from Domino’s

Though we try to do everything to provide great products and service for our customers – sometimes we mess up. Here is a sure fire formula for beating the heat.

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Whose Fault Was It?

Did you see the Cathy cartoon where Cathy picked up her clothes at the cleaners and there were orange spots all over her blouse? Whose fault was it?

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Celebrating Mistakes

There is no way to avoid them altogether.
So what do we do when we make them?
How about if instead of ignoring them or blaming others, we celebrate them instead?
How?

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