10+ benefits of masterful mistake management
Obviously, there is a lot at stake when mistakes are made. And when mistakes are met by masterful mistake management, there is much to celebrate. here are 10+ benefits.
Read moreQuote of the Week: On Mistakes & Discovery
Many of us say we want to learn from mistakes and that we want those around us to do the same. But few of us really do more than surface learning. And many of them (those around us) quickly learn that the best thing to do with mistakes is cover them up.
Read moreThey Turned Lemons into Lemonade
Can you think of a time when you were the customer, “they” made a mistake, but handled it in such a way that you ended up happy, kept doing business with them, and maybe even recommended them to others? With the hope of raising awareness of the importance of Mistake Management, we have declared September Mistake Management Month. And we are looking for stories about Masterful Mistake Management.
Read moreWe beat the heat & turned lemons into lemonade.
Can you think of a time your organization made a mistake and then handled it so well that the customer was pleased, kept doing business with you, and maybe even recommended you to others? Congratulations! Please share your story with us so that people outside your organization can learn from it. Who knows…you might be on the receiving end of better mistake management because of it!
Read moreYes! We celebrate mistakes!
Does your organization celebrate mistakes? Reward mistakes? Make it save to make and learn from mistakes? Like the ones below.
We’d love to hear your story too!
The Making of Mistake Cake
Mistake Cake serves as a reminder of the cool things mistakes can bring.
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