Protected: The Hot Spot List
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Read moreProtected: Quote of the Week: Skeletons in your closet?
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Read moreMovie of the Week: The customer is always right?
How do we train someone to be ready for dealing with angry customers? Hopefully it doesn’t happen enough at your place for you to be flush with examples. You could do “what if” exercises. For most people, movie clips are even more effective. Here’s a good one, plus discussion questions to go along with it.
Read moreHooray for Sugarland
here’s a story from Business Class reader, Kim Duval, about a time they messed up but managed it so well that she has continued to do business with them, will continue to do business with them and even recommends them to others. Who is “they”? In this particular story, “they” are Sugarland in Chapel Hill, NC.
Read moreSatisfy your customers unless it’s hard
That (headline) couldn’t be something we would say here at Business Class, could it?
Nope.
Read moreLessons from The Lone Ranger
The Lone Ranger premiered on television on September 15, 1948. What does that have to do with business and leadership?
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