Quote of the Week from Coach Dean Smith
In celebration of March Madness, we have selected a quote from Coach Dean Smith: “If you treat every situation as a life-and-death matter…”
Read moreQuote of the Week: On Battles & Kindness
This week’s quote helps to remind us that when a person interrupts, or pushes ahead in line or ignores us in the hallway or whatever it is that rubs us the wrong way or ticks us off – it’s probably not about us.
Read more10 things to capture before year end
Ever feel like you deal with the same mistakes and problems over and over again? Ever feel like you wrestle with the same decisions over and over again? Maybe even bounce back and forth between the same solutions which curiously seem to fail over and over? Such a WASTE of time. It’s enough to drive morale and productivity into the dirt, people out the door and the bottom line into the red zone. Much of this could be avoided with mindful preservation of institutional memory
Read moreTheme for Week: Customer Service Week
Customer Service Week. There are many ways to celebrate it. What are your plans?
Read more10 Dancing Skeletons
When things don’t go as desired, a simple apology may be enough. Or a discount. Or a systems review. Something simple and quick and we can move on. But sometimes something more is needed. A master of mistake management is quick to observe the potential development of a skeleton; is well aware of the value of getting it out of the closet; and knows how to make it dance. Here are ten examples of dancing skeletons:
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