Beat the Heat – A Lesson from Domino’s

Though we try to do everything to provide great products and service for our customers – sometimes we mess up. Here is a sure fire formula for beating the heat.

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How To Pay Attention to Mistake Management

Most every organization can get big boosts in productivity, morale, customer loyalty and profitability by simply paying more attention to how they manage (or don’t manage) mistakes. If you are interested in getting some of these boosts but aren’t sure how to “pay more attention”, you might start by asking yourself some questions.

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It’s Not Our Fault

When vendors take really good care of their customers like this– helping them take care of problems no matter who is at fault – the relationships grow stronger and stronger to where they aren’t just vendor/customer relationships.

They are partnerships – which last a very long time.

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Whose Fault Was It?

Did you see the Cathy cartoon where Cathy picked up her clothes at the cleaners and there were orange spots all over her blouse? Whose fault was it?

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Celebrating Mistakes

There is no way to avoid them altogether.
So what do we do when we make them?
How about if instead of ignoring them or blaming others, we celebrate them instead?
How?

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How Do You Manage Mistakes?

If you are like many managers and business owners, you’re working hard to boost morale and productivity – trying to make the most of this tough year. It’s extra hard to do during the dog days of summer and so at Business Class, we are continuing our focus on beating the heat – literally and figuratively.

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