Kick Butt Day: October 11

National Kick Butt Day is on October 11. How to celebrate? Offer free kickboxing classes to those who reach their sales goal today or this week. Or to those who…

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10 Favorites for Customer Service Week

Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year.

The benefactors? Customers, vendors, staff, management, owners – actually – everyone!

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Protected: Quote of the Week: Your Smile Can Be Heard

There is no excerpt because this is a protected post.

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10+ Morale & Productivity Boosting Ideas for October

The foundation of good morale and productivity is…And they must receive training and coaching which includes feedback, direction, support and recognition from a trusted manager or coach. Here are 10 ways to do this in October.

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Quote of the Week: Sure? Look harder.

This week’s quote can help us with mistake management, people management and self-management. It can help us boost morale, productivity and overall performance.

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Off for Labor Day

If all the cars in the United States were put end to end…

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