10 Ways to Truly Lead in October
Lots of leaders have the title of manager or leader but they don’t lead. I mean – truly lead. Perhaps they don’t know how. Or perhaps they are scared. Both are acceptable and understandable – unless it stays that way. Here are 10 ways to truly lead – now – in October.
Read moreQuote of the Week: Fear, Columbus & Kick Butt Day
Today is Columbus Day. Thursday is Kick Butt Day. And ever since Vinnie got back, he’s been asking everyone he sees…Are you scared to lead? If you aren’t doing the above, you aren’t doing your job as a leader. You must be scared to lead.
Read moreQuote of the Week for Customer Service Week
Vinnie is thrilled to be back – and thrilled that he’s just in time to share a bite size bit for Customer Service Week. Customer service is not a department. It’s an attitude. An atmosphere. A culture. A way of doing business.
Read more10 Ways to Treat & Tweak During Customer Service Week
Next week is Customer Service Week – a great week to treat and tweak. If done well, the result is an increase in awareness, morale, customer loyalty and overall performance. Here are 10 ideas or tips for tweaking and treating.
Read moreQuote of the Week: The Last Freedom
The last freedom. A choice that can have monumental effect on morale and productivity.
Read moreJust-for-June Opportunities to Boost Morale, Productivity & Overall Performance
Just-for-June Opportunities to Boost Morale, Productivity & Overall Performance
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