meeting ideas | Business Class

Movie of the Week: Customer Service Weak

JB · · 0 Comment

In celebration of Customer Service Week, we bring you a double feature! Both movies provide excellent examples of Customer Service that is Weak because of …. Well – take a look and you decide what makes it weak.

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Brainteaser #49

JB · · 0 Comment

Use a brainteaser to start, revive or end a meeting. It’s a great way to shift the brain, spark new energy, maybe even cause a giggle or a smile. All of which can help you boost morale and productivity.

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10 Tips for Customer Service Week

Jan Bolick · · 1 Comment

Customer Service Week is a great week to treat and tweak. If done well, the result is raised awareness, better morale, improved productivity, more customer loyalty and better overall performance. Here are 10 suggestions:

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Theme for Week: Customer Service Week

JB · · 0 Comment

Customer Service Week. There are many ways to celebrate it. What are your plans?

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10 October-Only Morale & Productivity Boosters

Jan Bolick · · 0 Comment

The foundation of good morale and productivity is hiring the right people. Yes – don’t hire grumps. And the people must have clear roles, responsibilities, expectations and goals. And they must receive training and coaching which includes feedback, direction, support and recognition from a trusted manager or coach.