It’s Not Our Fault

When vendors take really good care of their customers like this– helping them take care of problems no matter who is at fault – the relationships grow stronger and stronger to where they aren’t just vendor/customer relationships.

They are partnerships – which last a very long time.

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How Do You Manage Mistakes?

If you are like many managers and business owners, you’re working hard to boost morale and productivity – trying to make the most of this tough year. It’s extra hard to do during the dog days of summer and so at Business Class, we are continuing our focus on beating the heat – literally and figuratively.

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Dare to Lead

Read this if you are a manager or business owner and/or if you are concerned about morale and productivity – your own or that of others.

“To permit a disagreement to go on and on is a sure sign of a weak and ineffective leader”

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Google Rewards for Going Green

Google is making big strides towards going green. They have instituted many different programs* to reduce their carbon footprint, but one in particular really stands out to me: Google’s support of a Self-Powered Commuter Program.

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Why Won’t They Take Responsibility?

So they don’t take responsibility? Frustrating, isn’t it? Here is interesting perspective from Mick Mixon.

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Lessons From Mom

What did you learn from your Mom that has helped you become a better manager. Mother’s Day is a good day to retrieve those memories – celebrate them, be grateful for them, learn from them. Actually – every day is a good day for that.

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