They Turned Lemons into Lemonade
Can you think of a time when you were the customer, “they” made a mistake, but handled it in such a way that you ended up happy, kept doing business with them, and maybe even recommended them to others? With the hope of raising awareness of the importance of Mistake Management, we have declared September Mistake Management Month. And we are looking for stories about Masterful Mistake Management.
Read moreYes! We celebrate mistakes!
Does your organization celebrate mistakes? Reward mistakes? Make it save to make and learn from mistakes? Like the ones below.
We’d love to hear your story too!
Theme for the Month: Mistake Management
September is Mistake Management Month here at Business Class. The purpose is to raise awareness and importance of masterful mistake management. Here are several ways to join in. We hope you will!
Read moreQuote of the Week: What’s the next step?
Our quote of the week is a question frequently asked by all take-charge-make-it-happen leaders.
Read moreTheme for the Week: Next Steps
For four weeks straight, we shared quotes and tips and lists that suggested doing less, leaving things undone and even coming up with a list of things to stop doing altogether in…
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