10 Ways to Truly Lead in October
Lots of leaders have the title of manager or leader but they don’t lead. I mean – truly lead. Perhaps they don’t know how. Or perhaps they are scared. Both are acceptable and understandable – unless it stays that way. Here are 10 ways to truly lead – now – in October.
Read moreQuote of the Week: Fear, Columbus & Kick Butt Day
Today is Columbus Day. Thursday is Kick Butt Day. And ever since Vinnie got back, he’s been asking everyone he sees…Are you scared to lead? If you aren’t doing the above, you aren’t doing your job as a leader. You must be scared to lead.
Read moreQuote of the Week for Customer Service Week
Vinnie is thrilled to be back – and thrilled that he’s just in time to share a bite size bit for Customer Service Week. Customer service is not a department. It’s an attitude. An atmosphere. A culture. A way of doing business.
Read more10 Ways to Treat & Tweak During Customer Service Week
Next week is Customer Service Week – a great week to treat and tweak. If done well, the result is an increase in awareness, morale, customer loyalty and overall performance. Here are 10 ideas or tips for tweaking and treating.
Read moreQuote of the Week for Confucius Day
Our leadership quote of the week is in celebration of Confucius Day. Post it everywhere as a reminder of how to handle dark times and situations. A terrific strategy for boosting morale, productivity and overall performance.
Read more10 Common Elephants in the Room
Are there any elephants in your office? Even a baby elephant takes up lots of room and resources. And has a way of weighing down, if not crushing morale, productivity and overall performance. Here are 10 common elephants that can easily do that. Are you going to let him (or her) crowd you and your team out of success?
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