Clear Expectations at The Eden Roc Hotel
For managers to get the results they want, they must make expectations clear. How? Here’s an example from The Eden Roc Hotel.
Read moreClear Expectations at Performance Acura
The #1 killer of productivity is unclear expectations. How can you make yours clear? Here’s a helpful story from Performance Acura.
Read moreClear Expectations at The Siena Hotel
Clear expectations are critical for the best of morale and productivity. Here’s a great example – a true story from The Siena Hotel in Chapel Hill, NC
Read moreClear Expectations at The Dean Dome
Without clear expectations, time and energy are wasted. Productivity and morale suffer. Here’s a story of a manager making expectations clear from the start. It happened at the Dean E. Smith Center in Chapel Hill, North Carolina.
Read moreCustomer Service 101 – Class #3
It’s time for #9. #9 on the list of what customers want* is something for which they are especially thankful – and that is going beyond expectations. Whether it is…
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