Clear Expectations at The Eden Roc Hotel

For managers to get the results they want, they must make expectations clear. How? Here’s an example from The Eden Roc Hotel.

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Clear Expectations at Performance Acura

The #1 killer of productivity is unclear expectations. How can you make yours clear? Here’s a helpful story from Performance Acura.

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Clear Expectations at The Siena Hotel

Clear expectations are critical for the best of morale and productivity. Here’s a great example – a true story from The Siena Hotel in Chapel Hill, NC

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Clear Expectations at The Dean Dome

Without clear expectations, time and energy are wasted. Productivity and morale suffer. Here’s a story of a manager making expectations clear from the start. It happened at the Dean E. Smith Center in Chapel Hill, North Carolina.

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Brainteaser #28

Use a brainteaser to start or revive or end a meeting. A great way to shift the brain, spark new energy, maybe even cause a giggle or a smile. All of which can help you boost morale and productivity.

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Customer Service 101 – Class #3

It’s time for  #9. #9 on the list of what customers want* is something for which they are especially thankful – and that is  going beyond expectations. Whether it is…

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