Doing Business with Heart
blue heartDon’t you love it when people do business with heart?
They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.
It’s great for morale. Great for productivity. Great for staff retention and customer loyalty
Read more10 October-Only Morale & Productivity Boosters
The foundation of good morale and productivity is hiring the right people. Yes – don’t hire grumps. And the people must have clear roles, responsibilities, expectations and goals. And they must receive training and coaching which includes feedback, direction, support and recognition from a trusted manager or coach.
Read moreSpecial Feature: Inspired by Eve Carson
Eve Carson was President of her high school in Athens, Georgia. She was valedictorian of her class.
She went to UNC Chapel Hill as a Morehead Scholar, was Phi Beta Kappa and selected as a North Carolina Fellow. She spent her summers studying and volunteering in Wyoming, Ecuador and Egypt. She was President of the Student Body.
She always had time for people. Loved to have dance parties. Looked for the good in everything and everyone. Fun, fun loving and loved by so many.
With all of these (plus many more) activities, she still had a 3.9 GPA and was scheduled to graduate in May 2008 with highest distinction in biology and political science.
Two months prior to graduation, she was gunned down in what police called a random act of violence.
Read moreWhole Foods Does Business with Heart
When I saw this sign in front of Whole Foods, I smiled and thought, “Wow! How cool!” Such a nice and clever touch. A special way to connect with customers, even those who aren’t expecting. A little extra that make every day ordinary service extraordinary.
Read moreStefany Picquet Does Business with Heart at Starbucks
I didn’t get to pick up The Daily Tar Heel(UNC’s campus newspaper) this morning and so thank goodness for Twitter. Because otherwise I might have missed reading about Stefany Picquet, otherwise known as “The Rock” at Starbucks. She totally embodies the spirit that we refer to hear at Business Class as “doing business with heart”.
Read moreThey Do Business with Heart at Phelps High in DC
I teach at a public high school in Washington, DC. I am convinced that our custodial staff consists of some of the warmest men in the city.
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