Quote of the Week for Grouch & Boss Day
Today is National Grouch Day. Tomorrow is National Boss Day. And Vinnie’s in charge of quote selection until midnight on October 31. So here it is…the Leadership Quote of the Week is…”If you want something you’ve never had, you must do something you’ve never done.”
Read more10 Ways to Truly Lead in October
Lots of leaders have the title of manager or leader but they don’t lead. I mean – truly lead. Perhaps they don’t know how. Or perhaps they are scared. Both are acceptable and understandable – unless it stays that way. Here are 10 ways to truly lead – now – in October.
Read more10 Favorites for Customer Service Week
Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year. The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
Read moreQuote of the Week for Customer Service Week
Vinnie is thrilled to be back – and thrilled that he’s just in time to share a bite size bit for Customer Service Week. Customer service is not a department. It’s an attitude. An atmosphere. A culture. A way of doing business.
Read more10 Ways to Treat & Tweak During Customer Service Week
Next week is Customer Service Week – a great week to treat and tweak. If done well, the result is an increase in awareness, morale, customer loyalty and overall performance. Here are 10 ideas or tips for tweaking and treating.
Read moreFabulous Service by JVG Plumbing
I have a new favorite plumber.
I had an old favorite plumber. Polite. Quick. Cleaned up after himself. But I had been trying to get him over for weeks to fix a leaky toilet. First he was on vacation. Then he had to handle an emergency. And then I think he forgot about me for a while.
Read more