What Customers Want

The results of a Business Class poll asking customers what they appreciate?
A smile, good eye contact, good manners, a respectful greeting. a thank you, being called by name, quick service, going beyond expectations.

As much as we wish for perfection, there will be times that – we mess up. What then?<

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Want More Customers? Are There Holes in Your Bucket?

Lots of companies spend tons of money trying to get new business…while they lose business because of poor service.

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How to Help Angry Customers

What to do when a customer is angry.

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The Customer is Always Right

The customer is always right. Right?

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Nobody Cares Anymore

Mr. Green thought that all banks were impersonal and that no one cares about service anymore. Then…he met Sally.

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Sneaky Dumb Rules

We recently had a family of friends visiting from New York. The teenagers told us about this rule in their school: If you are 10 or more minutes late for…

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