What Customers Want
The results of a Business Class poll asking customers what they appreciate?
A smile, good eye contact, good manners, a respectful greeting. a thank you, being called by name, quick service, going beyond expectations.
As much as we wish for perfection, there will be times that – we mess up. What then?<
Read moreWant More Customers? Are There Holes in Your Bucket?
Lots of companies spend tons of money trying to get new business…while they lose business because of poor service.
Read moreNobody Cares Anymore
Mr. Green thought that all banks were impersonal and that no one cares about service anymore. Then…he met Sally.
Read moreSneaky Dumb Rules
We recently had a family of friends visiting from New York. The teenagers told us about this rule in their school: If you are 10 or more minutes late for…
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