Beat the Heat – A Lesson from Domino’s
Though we try to do everything to provide great products and service for our customers – sometimes we mess up. Here is a sure fire formula for beating the heat.
Read moreIt’s Not Our Fault
When vendors take really good care of their customers like this– helping them take care of problems no matter who is at fault – the relationships grow stronger and stronger to where they aren’t just vendor/customer relationships.
They are partnerships – which last a very long time.
Read moreWhose Fault Was It?
Did you see the Cathy cartoon where Cathy picked up her clothes at the cleaners and there were orange spots all over her blouse? Whose fault was it?
Read moreCelebrating Mistakes
There is no way to avoid them altogether.
So what do we do when we make them?
How about if instead of ignoring them or blaming others, we celebrate them instead?
How?
How Do You Manage Mistakes?
If you are like many managers and business owners, you’re working hard to boost morale and productivity – trying to make the most of this tough year. It’s extra hard to do during the dog days of summer and so at Business Class, we are continuing our focus on beating the heat – literally and figuratively.
Read moreProtected: Service Lessons from 15 Year Old, Mick Mixon
There is no excerpt because this is a protected post.
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