We beat the heat & turned lemons into lemonade.
Can you think of a time your organization made a mistake and then handled it so well that the customer was pleased, kept doing business with you, and maybe even recommended you to others? Congratulations! Please share your story with us so that people outside your organization can learn from it. Who knows…you might be on the receiving end of better mistake management because of it!
Read moreYes! We celebrate mistakes!
Does your organization celebrate mistakes? Reward mistakes? Make it save to make and learn from mistakes? Like the ones below.
We’d love to hear your story too!
Theme for the Month: Mistake Management
September is Mistake Management Month here at Business Class. The purpose is to raise awareness and importance of masterful mistake management. Here are several ways to join in. We hope you will!
Read moreLet’s hear it for small business!
Next week (May 23-29) is National Small Business Week. Are you celebrating? Here are a few ideas on how to join in the celebration.
Read moreClear Expectations at The Eden Roc Hotel
For managers to get the results they want, they must make expectations clear. How? Here’s an example from The Eden Roc Hotel.
Read moreClear Expectations at Performance Acura
The #1 killer of productivity is unclear expectations. How can you make yours clear? Here’s a helpful story from Performance Acura.
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