Hooray for Zane’s Cycles
Mistake Cake is order for Zane’s Cycles in Connecticut! Here’s a fabulous story that came to us by way of Twitter. It’s in a blog post and a book written by customer service expert, Jeanne Bliss.
Read moreQuote of the Week: It’s not our fault!
When I am Cathy Customer and I pay for something, I do NOT care whose fault it is. I just want to get whatever it is I paid for. Is that how you feel?
Read moreWelcome Georgia Tech Fans
Carolina plays Georgia Tech on Saturday. Let’s welcome them to town. Get ready-to-go welcome signs here. And Go Heels signs too.
Read moreRun a business in a college town?
Do you run a business in a college town? Here are five important and helpful tools for you.
Read moreMovie of the Week: The Lemonade Stand
We’ve been talking about the value of turning lemons into lemonade this week. With this group as your competition, the market will be all yours!
Grab the popcorn and enjoy this feature in celebration of Mistake Management Month.
Making Things Right at UNC
Here’s a great story from the archives…perfect for Mistake Management Month. It’s about a mistake that was made by UNC- Chapel Hill. At graduation in May 1997.
Read more