customer service | Business Class

Hooray for Sugarland

JB · · 2 Comments

here’s a story from Business Class reader, Kim Duval, about a time they messed up but managed it so well that she has continued to do business with them, will continue to do business with them and even recommends them to others. Who is “they”? In this particular story, “they” are Sugarland in Chapel Hill, NC.

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Satisfy your customers unless it’s hard

JB · · 0 Comment

That (headline) couldn’t be something we would say here at Business Class, could it?

Nope.

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Lessons from The Lone Ranger

Jan Bolick · · 2 Comments

The Lone Ranger premiered on television on September 15, 1948. What does that have to do with business and leadership?

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Brainteaser #46

JB · · 0 Comment

Use a brainteaser to start, revive or end a meeting. It’s a great way to shift the brain, spark new energy, maybe even cause a giggle or a smile. All of which can help you boost morale and productivity. This one reveals a great tip for….oops…better not tell you. Have already given you enough hints.

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10 “Mistakes” to Maximize

Jan Bolick · · 0 Comment

Is your organization getting the most from the mistake it makes? Here is an exercise that will help you do so…and build morale and productivity in the process.

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Hooray for Viking Travel

Jan Bolick · · 0 Comment

Here’s a big mistake. The person who fixed it … it wasn’t his fault. In fact, he had nothing to do with it. But he took responsibility for it. And became a hero.