Basnight Family Secrets

We hit the jackpot again!

More best practices and secrets to success – this time from a business that has lasted through the Great Depression, fifteen recessions and fifteen United States Presidents.

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How to Help Angry Customers

What to do when a customer is angry.

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Customer Service 101 – Class #2

Featured in “Business Class”  Volume 7  Issue 12 Note from Jan:  Don’t let the title fool you. This article is for those interested in building a stronger customer service culture….

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