coaching | Business Class

10 Favorites for Customer Service Week

Jan Bolick · · 1 Comment

Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year.

The benefactors? Customers, vendors, staff, management, owners – actually – everyone!

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Protected: Quote of the Week: Your Smile Can Be Heard

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10 Customer Service Quotes

Jan Bolick · · 0 Comment

For those of you preparing for Customer Service Week, here are 10 great quotes.

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Quote of the Week: Customer Service is not a department

Jan Bolick · · 2 Comments

This quote is perfect for any business, organization, department or group getting ready to celebrate Customer Service Week (first week of October). It’s also perfect for any other business, organization, department or group.

2 Little Time

10 Tips for Avoiding Failure

Jan Bolick · · 0 Comment

Leaders can boost morale, productivity and overall performance by getting input and involvement from others. Then again, like most good things, if taken too far, this practice can backfire. Read this to discover 10 tips for avoiding failure.