Free Stuff:
- Customer Service 101 – Class #1
- Customer Service 101 – Assignments for September 2008
- Customer Service 101 – Class #2
- Customer Service 101 – Assignments for October 2008
- Customer Service 101 – Class #3
- Customer Service 101 – Assignments for November 2008
Books for Sale:
- How to Win Customers and Keep Them For Life, by Michael LeBoeuf
- In Search of Excellence, by Tom Peters and Robert Waterman
- Moments of Magic, by Shep Hyken
- Passion for Excellence, by Tom Peters and Nancy Austin
- The Customer Comes Second, by Hal Rosenbluth