Seasonal | Business Class

Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year.

The benefactors? Customers, vendors, staff, management, owners – actually – everyone!

2 Little Time

Protected: Quote of the Week: Your Smile Can Be Heard

Jan Bolick · · Enter your password to view comments.

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Be a Better Manager

Smile. It’s October 1!

JB · · 0 Comment

What a nice way to start a new month…with World Smile Day. It’s a good thing for morale. For productivity. For customer loyalty. For overall performance.